Troubleshooting the AppViewX-ServiceNow Connection

The following table captures the causes of connectivity failure between AppViewX and ServiceNow and solution for troubleshooting:
Cause Solution
Firewall blocker Ensure that the following port numbers are used:
  • 31443 - For ServiceNow to AppViewX communication
  • 443 - For AppViewX to ServiceNow communication
Incorrect Client ID and/or Client Secret Check if the Client ID and Client Secret entered is correct.
Client Secret has expired or is incorrect Regenerate the Client Secret.
Note: For more information on regenerating the client secret, refer to Step 11 of the Creating a Service Account in AppViewX section.

The Client Secret expires in 180 days (default). However, you can modify the validity period as per your requirement.