Creating a Service Account

A Service Account is necessary for communication between AppViewX and ServiceNow.
  1. Navigate to the Service Account page in AppViewX.
    New Menu Old Menu
    1. From the main menu, select Platform.
    2. In the Platform module, from the left menu, under IDENTITY, click Service Account.

      The Service Account page is displayed.

    		 From the main menu, select Account > Service Account.

    The Service Account page is displayed.
    For more information on how to switch between menus, click here.
  2. On the Service Account page, from the command bar on the top right, click Add Account.
  3. On the Add page, under the Information tab, in the Account Information section, enter the Name for the service account. For example: snow_app.
  4. In the Contact Information section, enter the email address of the service account holder.
  5. Click Save.
  6. On the Add page, under the User Group tab, associate the service account with the user group configured here.
  7. Click Save.
    The service account is created and is displayed on the Service Account page.
  8. To generate the Client Id and Client Secret for this account, click on the service account.
    The Client Id and Client Secret are displayed under the Information tab in the Account Information section.
  9. To make the Client Secret visible, click Show.
  10. To regenerate the Client Secret, in case of a security compromise, click Regenerate.
    Note:
    • The Regenerate button is enabled only when the Client Secret is visible.
    • If you regenerate the Client Secret, it must be updated on the AppViewX Settings page in ServiceNow.