Creating a User Group

You need to create a user group and map it to the role and resource created for ServiceNow in order to run the workflows.
  1. Navigate to the User group page in AppViewX.
    New Menu Old Menu
    1. From the main menu, select Platform.
    2. In the Platform module, from the left menu, under IDENTITY, click User group.

      The User group page is displayed.

    From the main menu, select Account > User group.

    The User group page is displayed.

    For more information on how to switch between menus, click here.
  2. On the User group page, to create a new user group, from the command bar on the top right, click .
  3. On the Add page, under the Information tab, enter the name of the user group you want to create. For example: snow_user_group.
  4. On the Add page, under the Roles tab, select the CLM Manager role to map to this user group.
    Note: The CLM Manager role is shipped out of the box with AppViewX, with all the necessary permissions required for CLM operations on ServiceNow.
  5. Click Save.
  6. On the Add page, under the Resources tab, select the role created for ServiceNow operations here.
  7. Click Save.