Creating a Resource

You need to create a resource and assign permission(s) for the resource to be able to trigger the AppViewX workflows from ServiceNow.
  1. Go to the Resource page.
    New Menu Old Menu
    1. From the main menu, select Platform.
    2. In the Platform module, from the left menu, under IDENTITY, click Resource.

      The Resource page is displayed.
    1. From the main menu, select Account > Resource.
    2. In the Platform module, from the left menu, under IDENTITY, click Resource.

      The Resource page is displayed.
    For more information on how to switch between menus, click here.
  2. On the Resource page, to create a new user group, from the command bar on the top right, click .
  3. On the Add page, under the Information tab, enter the name of the resource you want to create. For example: snow_resource.
  4. Click Save.
  5. On the Add page, under the Access Control tab, click Certificate under List.
  6. To give this resource Read/Write (RW) permission for all certificate groups, on the Add page, under the Access Control tab, from the List menu, click Certificate.
  7. To give the resource access to the certificate groups automatically, even when new certificate groups are added, in the search bar, type the regex (.*) and click Add as regex.
    The RW icon turns green and the resource is granted access to all the configured certificate groups.
  8. To give this resource RW access to the CLM workflows, on the Add page, under the Access Control tab, from the List menu, click Workflow Studio.
  9. Select and give RW access to the following workflows:
    • Enroll Certificate-SNOW APP
    • Renew Certificate-SNOW APP
    • Revoke Certificate-SNOW APP
    • certificate_new_request
    • certificate_renew_request
    • certificate_revoke_request
  10. Click Save.
  11. To allow this resource to trigger workflow requests, under the Access Control tab, from the List menu, click Workflow Requests.
  12. Select the checkbox next to the workflow name to give RW access to the following workflows:
    • Enroll Certificate-SNOW APP
    • Renew Certificate-SNOW APP
    • Revoke Certificate-SNOW APP
    • certificate_new_request
    • certificate_renew_request
    • certificate_revoke_request
  13. Click Save.