Defining RBAC for Workflows in the Service Portal

Once the AppViewX Catalog is added to the Service Portal, you can define Role Based Access Control (RBAC) to the workflows in the catalog.
  1. On the ServiceNow instance, in the Filter Navigator, type Maintain Items.
  2. Search for the required catalog for which you want to define RBAC. For example: Enroll Certificate.
  3. On the Enroll Certificate page, from the top right corner of the screen, click Edit in Catalog Builder.
    The Catalog Builder page for the selected workflow opens in a new tab.
  4. On the Catalog Builder page for the selected workflow, from the menu on the left, select Access.
  5. On the Access page, to view and modify access for the workflow, under Available for, click .
    The User Criteria page opens in a new tab displaying the users that have access to this workflow.
  6. To modify access, from the top of the screen, click here.
  7. To modify the access for users, user groups, roles and so on click next to the respective field.
  8. Once all permissions have been modified, click Update.