Prerequisites

  • ServiceNow must be reachable via AppViewX through REST APIs.
  • AppViewX must be reachable from ServiceNow either directly (SaaS deployment) or via MID server (On-prem deployment).
Note: For more information on downloading and installing the MID server, click here.
  • oAuth 2.0 authentication must be available between AppViewX and ServiceNow.
  • All CA accounts must be configured in AppViewX.
  • All CA Groups and Policies must be defined in AppViewX.
  • Certificate Discovery must be complete and certificates managed in the AppViewX CERT+ inventory.
  • The AppViewX plugin must be downloaded and installed on the ServiceNow instance.

For more information, refer to the Installing AppViewX Plugin section.

  • User Groups must be configured in ServiceNow.
  • Roles must be mapped to the User Groups on ServiceNow.
  • User on-boarding must be completed on AppViewX.