Vendor Integration (SaaS deployment)

For a SaaS deployment, the Client credentials need to be configured from the vendor integration page.

To access the integration page:

  1. Go to the Integration page in AppViewX.
  2. On the Integration page, click on ServiceNow.
  3. On the Vendor Configuration page, under the Credentials section, enter or select the field information as shown in image.
    The following table describes the field information here:
    Table 1. Credentials - Field and Description Table
    Field Description
    Type Select the type of credentials to be configured as:
    • REST (default)
    • SSH
    Auth type Select oAuth 2.0 as the mode of authentication.
    *URL Enter the vendor URL (ServiceNow instance) that will be used for communication with ApViewX.
    Validate URL Click this button to validate the URL entered in the previous field.
    *Username Enter the username.
    *Password Enter the password.
    *Access Token URL Enter the Access Token URL.

    For example: https://<URL>/oauth_token.do
    Client ID Enter the Client ID generated in the Application Registry.
    Client Secret Enter the Client Secret generated in the Application Registry
    *: Mandatory fields
  4. Click Save.