Assigning Roles to the ServiceNow User Account

Once you have created the user account, you must assign roles to this user account.
  1. Scroll down on the User page and under Related Links, click the Roles tab.
  2. To allow the user account to perform standard ITIL functions, on the Edit Members page, search for the x_avx_appviewx_aut.service_account role.
  3. Select the role and click .
  4. Click Save.