Managing Tenants in the MSP Portal

Tenant management in the MSP Portal includes the provision to create, delete, and move tenants across clusters, extend the free trial of a tenant as well as move tenants from a free trial to a licensed account, and so on.

Accessing the Tenant Management Inventory

  • Go to (Menu) > MSP Portal > Management > Tenants.

    The Tenant Management inventory is displayed.

Understanding the Tenant Management Inventory

Table 1. Fields in the Tenant Management Inventory
Field Description
Filter Allows you to apply filters to the tenant inventory to search for specific tenant records. The available filters are:
  • Plan
  • Tenant type
  • Request type
  • Cluster
  • Region
  • Product type
  • Status
Add Tenant Allows you to onboard a tenant manually
Action Dropdown for the possible actions that can be taken on the tenant. The possible actions are:
Columns Button to customize the cluster inventory columns to be displayed. On clicking the Columns button, a Columns pop-up is displayed as shown below. By default, all the columns will be selected. Choose the required columns to be displayed and save the changes. There are options to Select all and Reset to previous column selection.
Note: Column selection is user-specific and remains saved across logout and subsequent login sessions.
Tenant Domain Displays the domain used by the tenant to access the product.

Clicking on the domain name (for Active tenants) will display a Tenant Details pop-up with all the processed as inputs values in the view only mode.
Company Name Displays the name of the tenant company
Email Displays the tenant’s registered email ID
Products and Plans Displays the AppViewX product name(s) that the tenant has a trial/licensed version of and the AppViewX plan that the user has subscribed to. The plan name gives the details of the product configuration/capability made available to the tenant.

On hovering over the value in the column, this field displays the product and plan details.

The plan name gives the details of the product configuration/capability made available to the tenant. It also displays the status of the tenant if they have opted for the trial plan
Status Displays the status of the tenant as:
  • Active
  • Inprogress
  • Expired
  • Failed
Request Info Displays the information of the workflow request processed for tenant related actions such as onboarding, License upgrade and so on.
Note: To view the request, click the request ID. A stage-wise view of the workflow request is displayed.
Request Status Displays the status of the tenant addition request