Extending Free Trial

You have the provision to extend the duration of a tenant’s free trial. This is subject to approvals from the relevant stakeholders based on discussion with the prospect requesting trial extension. As a standard practice, a maximum extension of 60 days will be allowed, based on approval.

Process flow for trial extension

  1. Prospect requests for X days of trial extension.
  2. MSP gets notified on the account and trial extension duration.
  3. MSP extends the free trial period.

To extend the free trial duration of a prospect/tenant:

  1. Go to (Menu) > MSP Portal > Management > Tenants.
    The Tenant Management inventory is displayed.
  2. From the Tenant Management inventory, for the required trial tenant, from the Action column, click .
    Tip: You can also hover your mouse over the selected tenant to view the icon.
    The Tenant Trial Extension page is displayed. The tenant details are auto-populated and non-editable.
    Field Description
    *Tenant Id Tenant ID
    *Region Region in which the tenant is located
    *Product Type Product type for which the tenant is evaluating the trial version
    *Current Plan Current plan details of the tenant.
    *Current expiry date Current expiry date of the trial period
    Remaining Trial Extension Period

    Once the default 30-day trial duration expires, AppViewX lets you extend the trial duration for an additional 60 days.

    This field is auto populated with the number of days left out of the 60-day additional extension duration.
  3. To extend a tenant’s trial period, in the Number of days to extend field, enter the number of days for which the trial is to be extended.
    Once the default 30-day trial duration expires, AppViewX lets you extend the trial duration for an additional 60 days (which makes the total trial duration to be 90 days). The trial period can be extended by a minimum of 15 days and a maximum of 30 days at one time. So, you can extend the trial:
    • twice for 30 days each time
    • four times for 15 days each time
    • twice by 15 days and once by 30 days
    Note:

    If the value entered in this field is more than the Remaining Trial Extension Period, an error message is displayed.

  4. Click Extend Trial.
    The trial period is extended and all the columns in the inventory are replaced with the current values for the tenant.