Upgrading License Details for a Tenant

To upgrade a tenant’s license configuration:

  1. Go to (Menu) > MSP Portal > Management > Tenants.
    The Tenant Management inventory is displayed.
  2. From the Tenant Management inventory, from the Action column, click .
    Tip: You can also hover your mouse over the selected tenant to display the icon.
    The Upgrade Tenant page is displayed.
    Note: Fields in the Tenant Details section are auto-populated and cannot be edited.
  3. In the Upgrade Plan & Product Details section:
    1. From the License Action dropdown list, select the reason for the license upgrade.
    2. From Products, click Add Products to modify the product and plan details for the tenant.
      For descriptions of the fields in this section, refer to the Creating a New Tenant section.
      Important: The Upgrade Plan & Product Details section includes the following warning: Only the below selected product license will be pushed to tenant. Make sure to select the necessary products and plans. This means that all upgrades done to the license here will overwrite the existing license details for the tenant. Users are, therefore, advised to ensure that the upgraded license includes all products and plans that a tenant requires, and not just the modifications.
      Note: In the event that the upgrade includes additional products added to the tenant’s license, AppViewX includes the Enable Common License End Date to set a common license end date for all of a tenant’s new and existing products, so that all products can then be renewed on the same date.
  4. In the Cluster & Other Details section, Select a Tag Name from the dropdown field.
    Note: Tag(s) are loaded depending upon the region and plan name selected.
  5. Click Upgrade.
    The tenant license is upgraded as specified.
    Note: You can check the workflow execution of this request by clicking the Request ID in the Request Info column in the tenant inventory.