Certificate Expiry Notification with ServiceNow

This workflow allows you to create a ServiceNow incident ticket for certificates expiring in a specific number of days.

To trigger this workflow:

  1. From the Certificate Lifecycle Automation window, under the Incident Automation category, hover your mouse over the Certificate Expiry Notification with ServiceNow workflow and click .
    The workflow is executed with the workflow inputs requested at the first stage.
  2. Under the Incident Ticket section, select the field requested information as described in the table below.
    Table 1. Field Description for Incident Ticket section.
    Field Description
    *Ticket Creation Type Select Ticket Creation Type as:
    • Individual: A separate ticket will be created for each certificate.
    • Bulk: A single ticket will be created for all the expiring certificates as per the category. The categories can be configured based on the ticket priority as Low, Medium and High.
    Note: Individual is the default selection.
    *ServiceNow Account Select the ServiceNow Account as configured in the Integration Hub from the options available in the dropdown.
    Note: Change is the default selection.
    All Asterisk (*) marked fields are mandatory.
  3. Under the Low - Set Incident ticket Priority section, enter a value (number of days) for tickets with low priority. For example, for certificates expiring in 90 days, incident priority can be low.
  4. Under the Medium - Set Incident ticket Priority section, enter a value (number of days) for tickets with medium priority. For example, for certificates expiring in 60 days, incident priority can be medium.
  5. Under the High - Set Incident ticket Priority section, enter a value (number of days) for tickets with high priority. For example, for certificates expiring in 30 days, incident priority can be high.
  6. Under the Description Details section, select multiple certificate attributes from the dropdown that will be displayed in the ServiceNow description.
    Note: This is a mandatory field.
  7. Click Submit.
    The Ticket Creation Summary stage of workflow execution displays the ServiceNow ticket ID and the ticket for Certificate expiry notification is created on ServiceNow.