Troubleshooting Trustwave CA

This section helps you troubleshoot the common problems that you might encounter when using functionalities like setting addition, certificate enrollment, renewal, regeneration, revocation, reissue, and other actions associated with Trustwave CA.

Supported Web Browsers

Table 1. Error messages and resolutions
Browser Version Notes
Firefox Till latest (Version 84.0.4147.135) NA
Chrome Till latest (Version 80.0) NA
IE Limited support in 9, Full support from 10+ No support for IE9 post AppViewX Version 11.0
Safari

Till latest (Windows - Version 5.1.7,

macOS - Version 13.1.2)

 From AppViewX Version 11.1
Opera Till latest (Version 70) From AppViewX Version 11.1

Supported Devices

Table 2. Error messages and resolutions
Device OS Resolution
Desktop Windows 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Linux 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Mac 1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad iOS 1024 X 768

Issues in Trustwave CA Setting Addition

Table 3. Error messages and their resolutions
Error Message Possible Cause Possible Solution
Unable to save CA settings CA Settings name already exists. A CA setting with the same name for Trustwave already exists in inventory. Check the CA Setting name, it should be unique.

1) This field should not be null or empty

2) Mandatory Field(s) - <Field name> is/are empty

3) CA Settings - [ <Fields>] mandatory fields cannot be empty.

 Some of the mandatory fields might be missing or invalid. Add all the valid information in the mandatory section.
<Field> should not be blank Mandatory field <Field> may be missing. Please add the field <Field> and proceed.
Proxy details is not configured in proxy settings Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX.
Authentication failed for user <user> Username or password may be wrong Please provide the valid username and password
Authorization failed Incorrect reseller id provided Please provide valid reseller id.
You don't have permission to access <url> on this server. Invalid URL specified. Please provide a valid URL.

Issues in Enrolling Trustwave Certificates

Table 4. Error messages and resolutions
Error Message Possible Cause Possible Solution
Proxy details is not configured in proxy settings Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX.
Unsupported certificate type {certType} with validity year : {year} Certificate type selected may be invalid. Please select the valid certificate type.
The following name(s) do not end with a top level domain registered in IANA's Root Zone Database: <commonName> Specified common name is invalid , it should end with a domain name. Please provide a valid common name.

Issues in Fetching Trustwave Certificates

Table 5. Error messages and resolutions
Error Message Possible Cause Possible Solution
Proxy details is not configured in proxy settings Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX.
Certificate is not issued Certificate polling may be in progress. Certificate polling will happen and retrieve once the certificate is issued.

Issues in Renewing Trustwave certificate

Table 6. Error messages and resolutions
Error Message Possible Cause Possible Solution
Proxy details is not configured in proxy settings Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX.
Order ID not provided to get corresponding certificate Id. Order id may not be available in the CA connector. Please update the order id in the CA connector and proceed.
CSR or private key is not available. Use the regenerate option. CSR or private key may not be available. Use regenerate or upload the private key and re- perform renew.

Issues in Regenerating Trustwave certificate

Table 7. Error messages and resolutions
Error Message Possible Cause Possible Solution
Proxy details is not configured in proxy settings Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX
Unsupported certificate type {certType} with validity year : {year} Certificate type selected may be invalid. Please select the valid certificate type.
The following name(s) do not end with a top level domain registered in IANA's Root Zone Database: <commonName> Invalid common name specified, it should end with a domain name. Please provide a valid common name.

Issues in Revoking Trustwave certificate

Table 8. Error messages and resolutions
Error Message Possible Cause Possible Solution
Proxy details is not configured in proxy settings Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX.
Order ID not provided to get corresponding certificate Id. Order id may not be available in the CA connector. Please update the order id in the CA connector and proceed.

Issues in Reissuing Trustwave certificate

Error Message Possible Cause Possible Solution
Proxy details are not configured in proxy settings. Proxy details may not be configured in AppViewX. Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong Proxy details configured in AppViewX may be invalid. Please configure valid proxy details in AppViewX.
Order Id not provided to get corresponding certificate Id. Order id may not be available in the CA connector. Please update the order id in the CA connector and proceed.
CSR content is empty CSR may not be available for the certificate to reissue. Either CSR or private key should be available in the certificate.