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CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
CERT+ Troubleshooting Guide
Troubleshooting for CAs
Troubleshooting Symantec CA

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Troubleshooting Symantec CA

This section helps you troubleshoot the common problems that you might encounter when using functionalities like setting addition, certificate enrollment, renewal, regeneration, revocation, reissue, and other actions associated with Symantec CA.

Supported Web Browsers


Browser	Version	Notes
Firefox	Till latest (Version 84.0.4147.135)	NA
Chrome	Till latest (Version 80.0)	NA
IE	Limited support in 9, Full support from 10+	No support for IE9 post-AppViewX Version 11.0
Safari	Till latest (Windows - Version 5.1.7, macOS - Version 13.1.2)	From AppViewX Version 11.1
Opera	Till latest (Version 70)	From AppViewX Version 11.1

Supported Devices


Device	OS	Resolution
Desktop	Windows	1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop	Linux	1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop	Mac	1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad	iOS	1024 X 768

Issues in Symantec CA setting addition and fetch custom attributes

Table 1. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Unable to save CA settings CA Settings name already exists.	A CA setting with the same name for Symantec already exists in inventory.	Check the CA Setting name, it should be unique.
1) This field should not be null or empty 2) Mandatory Field(s) - <Field name> is/are empty 3) CA Settings - [ <Fields>] mandatory fields cannot be empty.	Some of the mandatory fields might be missing or might be invalid.	Add all the valid information in the mandatory section.
<Field> should not be blank	Mandatory field <Field> may be missing	Please add the field <Field> and proceed
Proxy details is not configured in proxy settings	Proxy details may not be configured in AppViewX.	Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid	Use the valid certificate

Issues in Enrolling Symantec certificate

Table 2. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Proxy details is not configured in proxy settings	Proxy details may not be configured in AppViewX.	Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid.	Use the valid certificate.

Issues in Fetching Symantec certificate

Table 3. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Proxy details is not configured in proxy settings.	Proxy details may not be configured in AppViewX.	Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid.	Use the valid certificate.

Issues in Renewing Symantec certificate

Table 4. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Proxy details is not configured in proxy settings	Proxy details may not be configured in AppViewX	Please configure proxy details in AppViewX
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid.	Use the valid certificate
CSR or private key is not available. Use the regenerate option.	CSR or private key may not be available	Use regenerate or upload the private key and perform renew.

Issues in Regenerating Symantec certificate

Table 5. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Proxy details is not configured in proxy settings	Proxy details may not be configured in AppViewX.	Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid.	Use the valid certificate.

Issues in Revoking Symantec certificate

Table 6. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Proxy details is not configured in proxy settings	Proxy details may not be configured in AppViewX.	Please configure proxy details in AppViewX.
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid.	Use the valid certificate.

Issues in Reissuing Symantec certificate

Table 7. Error messages and resolutiosn
Error Message	Possible Cause	Possible Solution
Proxy details is not configured in proxy settings	Proxy details may not be configured in AppViewX.	Please configure proxy details in AppViewX
Proxy authentication configuration in proxy settings could be wrong	Proxy details configured in AppViewX may be invalid.	Please configure valid proxy details in AppViewX.
The SSL certificate error	Used certificate may be invalid.	Use the valid certificate.

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