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CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
CERT+ Troubleshooting Guide
Troubleshooting for CAs
Troubleshooting for Entrust MPKI Issues

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Troubleshooting for Entrust MPKI Issues

This section helps you troubleshoot the common problems that you might encounter when using Entrust MPKI functionalities like setting addition, certificate enrollment, renewal, revocation, suspension, reinstating, and discovery.

Supported Web Browsers


Browser	Version	Notes
Firefox	Till latest (Version 84.0.4147.135)	NA
Chrome	Till latest (Version 80.0)	NA
IE	Limited support in 9, Full support from 10+	No support for IE9 post-AppViewX Version 11.0
Safari	Till latest (Windows - Version 5.1.7, macOS - Version 13.1.2)	From AppViewX Version 11.1
Opera	Till latest (Version 70)	From AppViewX Version 11.1

Supported Devices


Device	OS	Resolution
Desktop	Windows	1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop	Linux	1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop	Mac	1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad	iOS	1024 X 768

Issues in Configuring Entrust MPKI CA


Error Message	Possible Cause	Possible Solution
Unable to save CA settings. CA Settings name already exists.	A CA setting with the same name for Entrust MPKI already exists in inventory.	Check the CA setting name, it should be unique.
Fetch certificate types action has failed Proxy details is not configured in proxy settings	Proxy details have not been configured correctly.	Configure valid proxy details.
Unable to establish connection with the CA	The configured CA details may be incorrect.	Check the CA details configured on the CA settings page.
	Proxy details may not be configured.	Check whether proxy details are configured in proxy settings.
	AppViewX may not be able to reach CA.	Check whether network access is available.
Unable to establish connection, Please ensure Proxy/Internet connectivity.	Invalid proxy details	Please check the proxy details provided.
	Internet connectivity may not be available.	Please check Internet connectivity to reach CA.
	Invalid URL provided in CA Settings	Please check whether a valid CA URL is provided in CA Settings or contact AppViewX Support.

Issues in Enrolling an Entrust MPKI Certificate


Error Message	Possible Cause	Possible Solution
Unable to submit the CSR request to certificate authority.-Invalid organization name provided.	Organization information provided might not be available in the CA account.	Please check the list of organizations available in the CA settings.
Unable to establish connection with CA	The configured CA details may be incorrect.	Check the CA details configured on the CA settings page.
	Proxy details may not be configured.	Check whether proxy details are configured in proxy settings.
	AppViewX may not be able to reach CA.	Check whether network access is available.

Issues in Renewing a Entrust MPKI Certificate


Error Message	Possible Cause	Possible Solution
You must select a Certificate Authority to issue the certificate from	The CA certificateId may be incorrect.	Provide the valid ID of the intermediate certificate authority (ICA) certificate to select as the issuing certificate.
Unable to establish connection with CA	The configured CA details may be incorrect.	Check the CA details configured on the CA settings page.
	Proxy details may not be configured.	heck whether proxy details are configured in proxy settings.
	AppViewX may not be able to reach CA.	Check whether network access is available.

Issues in Regenerating a Entrust MPKI Certificate


Error Message	Possible Cause	Possible Solution
Unable to establish connection with CA	The configured CA details may be incorrect.	Check the CA details configured on the CA settings page.
	Proxy details may not be configured.	heck whether proxy details are configured in proxy settings.
	AppViewX may not be able to reach CA.	Check whether network access is available.

Issues in Revoking a Entrust MPKI Certificate


Error Message	Possible Cause	Possible Solution
You must select a Certificate Authority to issue the certificate from	The CA certificateId may be incorrect.	Provide the valid ID of the intermediate certificate authority (ICA) certificate to select as the issuing certificate.
Unable to establish connection with CA	The configured CA details may be incorrect.	Check the CA details configured on the CA settings page.
	Proxy details may not be configured.	heck whether proxy details are configured in proxy settings.
	AppViewX may not be able to reach CA.	Check whether network access is available.

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