Troubleshooting for GlobalSign CA Issues

This section helps you troubleshoot the common problems that you might encounter when using GlobalSign CA functionalities like setting addition, connectivity, certificate enrollment, renewal, reissue, revocation, and discovery.

Supported Web Browsers

Browser Version Notes
Firefox Till latest (Version 84.0.4147.135) NA
Chrome Till latest (Version 80.0) NA
IE Limited support in 9, Full support from 10+ No support for IE9 post-AppViewX Version 11.0
Safari

Till latest (Windows - Version 5.1.7, macOS - Version 13.1.2)

 From AppViewX Version 11.1
Opera Till latest (Version 70) From AppViewX Version 11.1

Supported Devices

Device OS Resolution
Desktop Windows 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Linux 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Mac 1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad iOS 1024 X 768

Issues in Configuring GlobalSign CA

Error Message Possible Cause Possible Solution
Unable to save CA settings CA Settings name already exists. A CA setting with the same name for GlobalSign already exists in inventory. Check the CA Setting name, it should be unique.
This field should not be null or empty

Some of the mandatory fields might be missing or invalid.

Add all the valid information in the mandatory section.
Mandatory Field(s) - <Field name> is/are empty
CA Settings - [ <Fields>] mandatory fields cannot be empty.
CA Settings name already exists. A CA setting with the same name for GlobalSign already exists in inventory. Check the CA Setting name, it should be unique.
Invalid URL vendorSpecificSettings.url is not valid. Provide valid input for vendorSpecificSettings.url.
Login should not be blank vendorSpecificSettings.login is not valid. Provide valid input for vendorSpecificSettings.login.
Password should not be blank vendorSpecificSettings.password is not valid. Provide valid input for vendorSpecificSettings.password.

Issues in Enrolling a GlobalSign CA Certificate

Error Message Possible Cause Possible Solution
Unable to submit the CSR request to certificate authority. Invalid credentials. Check the credentials provided.
Invalid Global Sign URL. Check the provided URL.
IP is not whitelisted by GlobalSign firewall. Make sure your public IP is whitelisted by GlobalSign.
Invalid CSR parameters. Validate the CSR parameters.
Host endpoint cannot be null or empty. Endpoint URL of the given CA setting is null or empty. Provide valid endpoint URL during CA setting addition.
Proxy details is not configured in proxy settings Proxy settings are not available. Configure proxy settings in settings>general.
Invalid Common Name, Please provide valid commonname. Common name provided in CSR is invalid. Provide a valid common name in CSR parameters.
Empty response received from the portal, Check with Proxy/CA Setting configurations. Error in provided CA details. Check the given CA details.
Check if the CA portal is accessible from AppViewX. Check for internet/proxy settings.
Invalid Validity Period Validity period provided is invalid. Check with CA for the supported validity period and update accordingly.

Issues in Renewing a GlobalSign CA Certificate

Issues in Revoking a GlobalSign CA Certificate

Error Message Possible Cause Possible Solution
Order ID not provided to get corresponding certificate Id. Order id is empty in the revoke request. Check and provide a valid order id.
Host endpoint cannot be null or empty. Endpoint URL of the given CA setting is null or empty. Provide valid endpoint URL during CA setting addition.
Proxy details is not configured in proxy settings Proxy settings are not available. Configure proxy settings in settings > general.

Issues in Discovering GlobalSign CA Certificates

Error Message Possible Cause Possible Solution
Unable to submit the CSR request to certificate authority. Invalid credentials. Check the credentials provided.
Invalid Global Sign URL. Check the provided URL.
IP is not whitelisted by GlobalSign firewall. Make sure your public IP is whitelisted by GlobalSign.
Invalid CSR parameters. Validate the CSR parameters.
Host endpoint cannot be null or empty. Endpoint URL of the given CA setting is null or empty. Provide valid endpoint URL during CA setting addition.
Proxy details is not configured in proxy settings Proxy settings are not available. Configure proxy settings in settings > general.

Issues in Validating GlobalSign CA Connectivity

Error Message Possible Cause Possible Solution
Invalid Global Sign Credentials. Proxy details provided might be incorrect. Provide valid proxy details.
Invalid credentials Please check the credentials provided.
Invalid GlobalSign URL. Please check the provided URL.
IP is not whitelisted by GlobalSign firewall. Please make sure your public IP is whitelisted by GlobalSign.
Connection failed due to incorrect CA settings details | Access denied due to invalid permissions. Invalid credentials Please check the credentials provided.

Issues in Reissuing a GlobalSign CA Certificate

Error Message Possible Cause Possible Solution
Host endpoint cannot be null or empty. Endpoint URL of the given CA setting is null or empty. Provide valid endpoint URL during CA setting addition.
Proxy details is not configured in proxy settings Proxy settings are not available. Configure proxy settings in settings > general.