Troubleshooting for Amazon CA Issues

This section will guide you in troubleshooting the common problems that you might encounter when using Amazon CA functionalities like setting addition, enrollment, renewal, regeneration, and revocation.

Supported Web Browsers

Browser Version Notes
Firefox Till latest (Version 84.0.4147.135) NA
Chrome Till latest (Version 80.0) NA
IE Limited support in 9, Full support from 10+ No support for IE9 post AppViewX Version 11.0
Safari

Till latest (Windows - Version 5.1.7,

macOS - Version 13.1.2)

 From AppViewX Version 11.1
Opera Till latest (Version 70) From AppViewX Version 11.1

Supported Devices

Device OS Resolution
Desktop Windows 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Linux 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Mac 1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad iOS 1024 X 768

Issues in Configuring Amazon CA

Table 1. Error messages and resolutions
Error Message Possible Cause Possible Solution
Unable to save CA settings CA Settings name already exists. A CA setting with the same name for Amazon already exists in inventory. Check the CA setting name; it should be unique.
Please provide information as required. Some of the mandatory fields might be missing or might be invalid. Add valid information in the mandatory section.
Connection failed due to incorrect CA settings details : The request signature we calculated does not match the signature you provided. Check your AWS Secret Access Key and signing method. Secret access key or access key is incorrect. Please check the provided access key and secret key is valid.
Unable to establish connection with CA. The configured CA details may be incorrect. Check the CA details configured on the CA settings page.
Proxy details may not be configured. Check whether proxy details are configured in proxy settings.
AppViewX may not be able to reach CA. Check whether network access is available.

Issues in Enrolling an Amazon CA Certificate

Table 2. Error messages and resolutions
Error Message Possible Cause Possible Solution
Error while requesting certificate
  • Domain validation failed in amazon CA.
  • Exceeded the limit for new certificates.
  • Validate the provided domain is as per standard.
  • Check whether certificate enrollment has reached the limit in amazon.
Error while fetching cert Enrollment requests may be in progress on the Amazon side. Retry the action after some time.
Unable to establish connection with CA
  • The configured CA details may be incorrect.

  • Proxy details may not be configured.

  • AppViewX may not be able to reach CA.
  • Check the CA details configured on the CA settings page.
  • Check whether proxy details are configured in proxy settings. Check whether network access is available.
Unable to establish connection, Please ensure Proxy / Internet connectivity.
  • Internet connectivity may be unavailable.
  • Invalid URL provided in CA Settings.
  • Please check Internet connectivity to reach CA.
  • Please Check whether a valid CA URL is provided in CA Settings or Contact Support Team.
Insufficient privilege for the user to create a certificate. Request accepted but operation is refused due to insufficient privileges, disabled features, etc. Please refer to the user privileges in the Amazon server for creating certificates or Contact Support Team.
Invalid Create Certificate Payload Missing or invalid input parameters / JSON body in the request. Please validate the input parameters/payload provided or contact AppViewX Support
Too many create certificate requests Too many create certificate requests for Amazon. Please try to create a certificate request after some time or contact AppViewX Support

Issues in Renewing an Amazon Certificate

Table 3. Error messages and resolutions
Error Message Possible Cause Possible Solution
Look for an email from ACM, and then follow the link in that email to validate your domain Domain validation required Check for email triggered from ACM to validate the domain.
One or more domain names were not validated before the certificate expired, and ACM did not renew the certificate. You can request a new certificate. Issue in domain name validation. Check whether the provided domain is valid.
ACM hasn't started the managed renewal process for this certificate. ACM has not started the renewal request for the provided certificate. Retry the request after some time.
Unable to establish connection with CA The configured CA details may be incorrect. Check the CA details configured on the CA settings page.
Proxy details may not be configured. Check whether proxy details are configured in proxy settings.
AppViewX may not be able to reach CA. Check whether network access is available.
Insufficient privilege for the user to create a certificate. Request accepted but operation is refused due to insufficient privileges, disabled features, etc. Please refer to the user privileges in the Amazon server for creating certificates or Contact Support Team.
Invalid Create Certificate Payload Missing or invalid input parameters / JSON body in the request. Please validate the input parameters/payload provided or contact AppViewX Support
Too many create certificate requests Too many create certificate requests for Amazon. Please try to create a certificate request after some time or contact AppViewX Support

Issues in Regenerating an Amazon CA Certificate

Table 4. Error messages and resolutions
Error Message Possible Cause Possible Solution
Error while requesting certificate Domain validation failed in amazon CA. Validate the provided domain is as per standard.
Exceeded limit for a new certificate. Check whether certificate enrollment has reached the limit in amazon.
Error while fetching cert Enrollment requests may be in progress on the Amazon site. Retry the action after some time.
Unable to establish connection with CA The configured CA details may be incorrect. Check the CA details configured on the CA settings page.
Proxy details may not be configured. Check whether proxy details are configured in proxy settings.
AppViewX may not be able to reach CA. Check whether network access is available.
Insufficient privilege for the user to create a certificate. Request accepted but operation is refused due to insufficient privileges, disabled features, etc. Please refer to the user privileges in the Amazon server for creating certificates or Contact Support Team.
Invalid Create Certificate Payload Missing or invalid input parameters / JSON body in the request. Please validate the input parameters/payload provided or contact AppViewX Support
Too many create certificate requests Too many create certificate requests for Amazon Please try to create a certificate request after some time or contact AppViewX Support

Issues in Revoking an Amazon CA Certificate

Table 5. Error messages and resolutions
Error Message Possible Cause Possible Solution
AWS Premium Support Subscription is required to use this service. This certificate can be revoked by submitting a ticket with AWS support. Amazon does not support certificate revoke. Check with Amazon premium support for getting revoke service.