Troubleshooting for Custom CA Issues

This section will help you troubleshoot the common problems that you might encounter when using Custom CA functionalities like setting addition, enrollment, fetching, renewal, regeneration, and revocation.

Supported Web Browsers

Table 1. Error messages and resolutions
Browser Version Notes
Firefox Till latest (Version 84.0.4147.135) NA
Chrome Till latest (Version 80.0) NA
IE Limited support in 9, Full support from 10+ No support for IE9 post AppViewX Version 11.0
Safari

Till latest (Windows - Version 5.1.7,

macOS - Version 13.1.2)

 From AppViewX Version 11.1
Opera Till latest (Version 70) From AppViewX Version 11.1

Supported Devices

Table 2. Error messages and resolutions
Device OS Resolution
Desktop Windows 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Linux 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Mac 1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad iOS 1024 X 768

Issues in Configuring Custom CA and Custom CA Fetch CA Names

Table 3. Error messages and resolutions
Error Message Possible Cause Possible Solution
Failed to add custom CA details as name already exists A CA setting with the same name for Custom CA already exists in inventory. Check the CA Setting name, it should be unique.
  • This field should not be null or empty.
  • Mandatory Field(s) - <Field name> is/are empty.
  • CA Settings - [ <Fields>] mandatory fields cannot be empty.
 Some of the mandatory fields might be missing or might be invalid. Add all the valid information in the mandatory section.
Upload a valid CA certificate in .pfx format Upload certificate not in .pfx or .p12 format Upload the certificate in either of pfx or p12 format
Uploaded CA certificate already exist Uploaded certificate already exists. Uploaded a new certificate
Issuer serial number is mandatory on request. Issuer serial number is missing. Please provide issuer serial number
CA certificate details are missing CA certificate details are missing. Please provide ca certificate details

Issues in Enrolling a Custom CA certificate

Table 4. Error messages and resolutions
Error Message Possible Cause Possible Solution
Invalid issuer details are specified in the request. Issuer details are missing Please provide issuer details
Issuer serial number is mandatory on request. Issuer serial number is missing Please provide issuer serial number
CA certificate details are missing CA certificate details are missing Please provide ca certificate details
Field cannot be empty. Mandatory field is missing Please provide the values for the field
Invalid CSR. Specified CSR is invalid Provide a valid CSR

Issues in Fetching a Custom CA Certificate

Table 5. Error messages and resolutions
Error Message Possible Cause Possible Solution
Entered order id is invalid. Order ID is invalid. Provide valid order ID.

Issues in Renewing a Custom CA certificate

Table 6. Error messages and resolutions
Error Message Possible Cause Possible Solution
Invalid issuer details are specified in the request. Issuer details are missing Please provide issuer details
Issuer serial number is mandatory on request. Issuer serial number is missing Please provide issuer serial number
CA certificate details are missing CA certificate details are missing Please provide CA certificate details
Field cannot be empty. Mandatory field is missing Please provide the values for the mandatory field.
Invalid CSR. Specified CSR is invalid Provide a valid CSR

Issues in Regenerating a Custom CA certificate

Table 7. Error messages and resolutions
Error Message Possible Cause Possible Solution
Invalid issuer details are specified in the request. Issuer details are missing Please provide issuer details
Issuer serial number is mandatory on request. Issuer serial number is missing Please provide issuer serial number
CA certificate details are missing CA certificate details are missing Please provide ca certificate details
Field cannot be empty. Mandatory field is missing Please provide the values for the field
Invalid CSR. Specified CSR is invalid Provide a valid CSR

Issues in Revoking a Custom CA certificate

Table 8. Error messages and resolutions
Error Message Possible Cause Possible Solution
Serial number or revocation request is null or empty. Invalid request or invalid serial number specified. Provide the valid request.
The certificate cannot be revoked as it does not have CRL distribution point. Certificate does not have a CRL distribution point. Invalid serial number provided.
The certificate is already revoked. Certificate is already revoked. Already revoked, so I need to revoke again.
Entered revocation reason is invalid. Invalid reason specified Specify valid reason to revoke the certificate