Troubleshooting
Following are the common issues you may face when working with the Reports
module:
| Issue | Cause | Solution |
|---|---|---|
| There is something wrong with my Scheduled Job. | Avx_platform_report_generator plugin is disabled. | Check plugin status and enable it. |
| Report pinned to dashboard shows error message. | Report is not enabled. | Enable the report on My Reports page. |
| I am not able to edit a report in the Store. | Prebuilt reports in the Store cannot be edited . | Clone the report and customize it as per your need. |
| Schedule time elapsed error while defining the interval. | Time entered is the same as the current time. | Enter a time which is 1-2 minutes later than the current time. |
In case of any other issues with the Reports module, users
can access the following logs for further investigation:
- avx-subsystems log
- avx-commons log.
