Troubleshooting

Following are the common issues you may face when working with the Reports module:
Issue Cause Solution
There is something wrong with my Scheduled Job. Avx_platform_report_generator plugin is disabled. Check plugin status and enable it.
Report pinned to dashboard shows error message. Report is not enabled. Enable the report on My Reports page.
I am not able to edit a report in the Store. Prebuilt reports in the Store cannot be edited . Clone the report and customize it as per your need.
Schedule time elapsed error while defining the interval. Time entered is the same as the current time. Enter a time which is 1-2 minutes later than the current time.
In case of any other issues with the Reports module, users can access the following logs for further investigation:
  • avx-subsystems log
  • avx-commons log.