User Survey

AppViewX hosts a user feedback feature on its report building platform, where users can rate their experience with the report builder and also submit a descriptive comment on the tool. This feedback can then be used to create reports to track customer experience.

Enabling/Disabling the Feedback Option

To enable or disable the feedback option:
New Menu Old Menu
  1. Navigate to the Platform module.
  2. From the left menu, under SYSTEM ADMINISTRATION, click User Survey.

    The Settings :: Reports page is displayed.
  1. From the main menu, select Settings.
  2. On the Settings page, under General, select Reports.

    The Settings :: Reports page is displayed.
For more information on how to switch between menus, click here.
  1. To enable feedback, on the Settings :: Reports page, turn on the toggle.
  2. To disable feedback, turn off the toggle.
  3. Click Save.

Submitting a Feedback

  1. Log into AppViewX.
  2. From the top right corner of the screen, click (Profile) icon.
  3. From the menu displayed, click Feedback.
  4. Enter your feedback comments, and then click Submit feedback.
    The User Surveys and feedback report on the Store page gives detailed information on user feedback.