Troubleshooting Server Inventory

This document will help you troubleshoot the issues faced during the use of the functionalities of Rapid SB connectors server inventory. It begins by troubleshooting the common functionalities and then goes on to handle the issues peculiar to various Rapid SB connectors Servers.

Issues in Accessing Server

Access Issues might be reproduced when communicating with servers while discovering or fetching configuration files. These errors can be collected either from logs, API responses, or in the status field for the particular server.
Error Message Possible Cause Possible Solution
Sudo Access failure Linux Commands execution with sudo fails. Verify if the system has the correct sudo setup.
dzdo Access failure Linux Commands execution with dzdo fails. Verify if the system has the correct dzdo setup.
Permission denied for file/location.

1. File might not be present in the avx environment.

2. user might not have permission to read in the given source location

3.Device communication might not be established when service has started.

1.Check whether someone deleted the file from AppViewX environment.

2. Verify if read permission is given for the location.

3.Verify the device connection and restart the service.

Issues in Credential List

Error Message Possible Cause Possible Solution
Invalid details Mandatory credential details are missing. Provide all the mandatory details to store the credential.
credentials already exist. Credential List with the same name already exists. Provide a unique name to each credential list.
Invalid file format. Accepted formats are .pem and .txt The Identity Key file uploaded is not having the correct format. Provide key file with correct format (.pem or .txt)

Issues in Managed Server

Error Message Possible Cause Possible Solution
The selected devices are managed. The operation cannot be performed. Device cannot be managed because it is already in the managed state. Unmanage the device(s) in the managed state before performing action.
Device with inprogress status cannot be updated Update action cannot be performed on a device in an in-progress state. Wait for the device to be resolved to a state before performing action.

Issues in Unmanaged Server

Error Message Possible Cause Possible Solution
The selected devices are already unmanaged. The operation cannot be performed. Device cannot be unmanaged because it is already in the unmanaged state. Manage the device(s) in an unmanaged state before performing action.
Fetch config not allowed for Unmanaged devices Fetch config operation is only allowed on the devices which are in managed state. Manage the device(s) in an unmanaged/in-progress state before performing action.
Device with inprogress status cannot be updated Update action cannot be performed on a device in an in-progress state. Wait for the device to be resolved to a state before performing action.

Issues in Import Server

Error Message Possible Cause Possible Solution
Invalid file type. Please select a valid file format (csv / xlsx / xls). File type uploaded is not in an expected format. Supported file types are CSV/Xls/xlsx only. Check for the uploaded file extension.
Maximum five files allowed, please delete any completed file. In the file history of the import page maximum of 5 files can only be maintained. Delete any of the parsed/completed files to upload a new one.

Issues in Export Server

Error Message Possible Cause Possible Solution
Exception while exporting

1.General failure - Unable to create file on the local system due to permission issue.

2.Unable to fetch device list from the database.

1. Provide access to be able to create the file on the local system. (For example, check the directory where it is trying to export and give access to AppViewX for that directory.)

2. Make sure the database is running and has correct data.

Issues in Certificate Discovery

Error Message Possible Cause Possible Solution
Please provide information as required

  1. Discovery name is not given or length is less than 2 characters.

  2. Interval between batches info. is missing when execution type is sequential.

  1. Enter a valid name with a minimum of 2 characters.

  2. Provide a time interval between batches in minutes.
Please select a device No device is selected in the “Discover By” section. Select at least one device to discover certificates from.