Troubleshooting Common Functionality of Servers
Issues in Device Addition using Import Option
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
| Invalid file type. Please select a valid file format (csv / xlsx / xls). | File type uploaded is not in expected format. | Supported file types are csv/xls/xlsx only. Check for the uploaded file extension. |
| Maximum five files allowed, please delete any completed file. | In the file history of the import page maximum 5 files can be maintained. | Delete any of the parsed/completed files to upload a new one. |
Issues in Credential List Addition
Issues in the Server Unmanage Functionality
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
| The selected devices are already unmanaged. The operation cannot be performed. | Device cannot be unmanaged because it is already in the unmanaged state. | Manage the device(s) in an unmanaged state before performing action. |
| Fetch config not allowed for Unmanaged devices | Fetch config operation is only allowed on the devices which are in managed state. | Manage the device(s) in an unmanaged/in-progress state before performing action. |
| Device with inprogress status cannot be updated | Update action cannot be performed on a device in an in-progress state. | Wait for the device to be resolved to a state before performing action. |
Issues in the Server Manage functionality
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
| The selected devices are managed. The operation cannot be performed. | Device cannot be managed because it is already in the managed state. | Unmanage the device(s) in the managed state before performing action. |
| Device with inprogress status cannot be updated | Update action cannot be performed on a device in an in-progress state. | Wait for the device to be resolved to a state before performing action. |
Issues in Server Export
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
| Exception while exporting |
General failure - Unable to create file on the local system due to permission issue. |
Provide access to be able to create the file on the local system. (For example, check the directory where it is trying to export and give access to AppViewX for that directory.) |
| Unable to fetch device list from the database. | Make sure the database is running and has correct data. |
