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CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
CERT+ Troubleshooting Guide
Troubleshooting Server, Firewall and WAF CLM Integrations
Troubleshooting Nginx Server

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Troubleshooting Nginx Server

This section helps you troubleshoot the common problems that you might encounter when using certificate Nginx Server functionalities.

Issues in Device communication


Error Message	Possible Cause	Possible Solution
Communication to <IP> has failed. Caused by: java.io.IOException: Unable to authenticate with password, keyboard-interactive and publickey methods Possible Remediations: 1. Kindly check the credentials provided.	1. Given credentials are incorrect. 2. Given IP may be incorrect. 3. Device not reachable	1. Check and input the correct credential. 2. Check and input the correct IP 3. Ensure device is up and accessible

Issues in Certificate Directory


Error Message	Possible Cause	Possible Solution
Received failed response from batch	1. Device not running or not accessible 2. No valid certificates available	1. Ensure target device is up and running 2. Check the device has valid certificate files

Issues in CSR generation at Endpoint


Error Message	Possible Cause	Possible Solution
CSR generation got failed/User has no permission for the given location to perform the operation.	User has restricted access to the path configured for the “CSR FileName” and “Key File name”	1.Kindly ensure the user configured for device addition has read/write access to the path configured. 2. For sudo user, Please check the access elevation configured in device addition

Issues in Certificate Push


Error Message	Possible Cause	Possible Solution
Failure during push operation to the server Nginx due to Private key should not be empty or null.Please provide valid key to proceed push.	Private key not available in push request certificate	Please ensure the private key is available in request
Pivatekey In device configured. But key content is available with the certificate from AppViewX.. So failing push request.	Trying to push a certificate with key when the “Private key in device” enabled	Ensure the push certificate has no key when “Private key in device” is enabled.
Privatekey not exists in device.	Private key file not available in the given key location when “Private key in device” is enabled	Ensure the target device has key file in the given location
Push failed since cannot write-into/create location(s)	User does not have permission to perform the operation	1.Ensure the user has permission. 2.For sudo user, please check the access elevation value given in device addition
Device is not in managed state	Device is not available in managed	Please check the device status in device inventory

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