Home
CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
CERT+ Troubleshooting Guide
Troubleshooting Server, Firewall and WAF CLM Integrations
Troubleshooting IBMClient Windows

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Troubleshooting IBMClient Windows

This document will guide you to overcome the various issues faced by you during the use of IBMClient Windows and its various functionalities.

Issues in Server Addition using AppViewX GUI


Error Message	Possible Cause	Possible Solution
Device Name already exists.	A device with the same name already exists in inventory.	Check the Device name, it should be unique.
Details incorrect	Some of the mandatory fields might be missing or might be invalid.	Add all the valid information in the mandatory section.

Issues in Device communication


Error Message	Possible Cause	Possible Solution
Communication to <hostname> failed	Gateway agent not reachable. Device not reachable from the gateway agent GSKit is not installed on any given device.	Ensure gateway is configured properly and the APIs are accessible from AppViewX. Ensure device and gateway agent are in the same domain and device is accessible from gateway agent. Please ensure GSKit is installed properly.
Communication to <hostname> failed Device version fetch has failed.	Hostname or Credentials configured is wrong	Ensure hostname and the device credentials configured while device addition is valid.

Issues in Certificate Discovery


Error Message	Possible Cause	Possible Solution
Received failed response from batch	No valid KDB/keystore files available in the given path.	Ensure the given certificate location has a valid KDB/keystore and KDB/keystore has certs.
Discovery completed successfully. (with 0 certs even if valid certs exist in given path)	Respective Keystores password is not added in Password Vault to parse certs. User may not have read permission to parse certs	Please enter the password of keystores in the Password Vault to parse certs. Please ensure the user has appropriate permission to read files.

Issues in CSR generation at Endpoint


Error Message	Possible Cause	Possible Solution
Failure response obtained on consuming REST API. CSR submission failed	User has restricted access to the path configured for the “CSR FileName” and “Key File name”	Kindly ensure the user configured for device addition has read/write access to the path configured.

Issues in Certificate Push


Error Message	Possible Cause	Possible Solution
Push Failed. CTGSK3026W The key file "D:/mtest/mtest.kdb" does not exist or cannot be read. Push got failed due to Windows Gateway Error Response : a693c520-940d-478a-8aed-7c06c3a707c2: No path found	User has restricted access to the path configured to push the certificate in the application connector	Kindly ensure the user is configured while device addition has the read/write access to the path configured in application connector to certificate push.
Push Failed due to KDB push failed.	Target KDB file does not exist in the device	Ensure the target KDB file, for which certificate push configured is available and has read/write access.
Private key is not available. Failing the push	Trying to push certificates without a keyfile.	Please ensure the certificate to be pushed has a private key file Or if key file exists in device please select privateKeyInDevice option.

AppViewX