Troubleshooting

Error Resolution
403: Access Forbidden - License not available.

This error occurs when only the managed kubernetes cluster is restarted every morning.

In case of managed kubernetes, when the cluster is restarted it is recommend to restart all pods.
During the MK8s migration, cron jobs continue to run on older image pods while the upgrade is in progress. As a result, the new certificate fields are not updated properly, causing data inconsistencies that may affect real-time customer operations and overall system functionality. Once the installation is completed and the new pods are active, execute the provided database script to update the missing certificate fields.Script :db.cert_crontab.updateOne( { "taskName":"Certificate Update Renew Validity" }, { $set: { "runCount": 0, "expiryStatus": false, "nextExecutionLong": 1742993400000 , "nextExecution" : ""}});. After executing the script, re-run the job using the new pods to ensure data consistency and alignment with the latest schema changes.