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CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
CERT+ Troubleshooting Guide
Troubleshooting General
Troubleshooting Certificate Reports Configuration

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Troubleshooting Certificate Reports Configuration

This section of the guide helps you troubleshoot the common problems that you might encounter while configuring various certificate reports like validation status reports, summary reports, count by issuer reports.

Issues in Configuring the Validation Status Report

Table 1. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
FQDN cannot be null or empty.	The FQDN value provided is either null or empty.	Provide a valid FQDN value.
Certificate network discovery plugin may not be enabled. Contact AppViewX support team.	The plugin avx_vendor_cert_network_discovery is not enabled.	Enable avx_vendor_cert_network_discovery plugin.
Certificate network discovery plugin may be in not running state.	The plugin avx_vendor_cert_network_discovery may be in the “Not Running” state.	Start avx_vendor_cert_network_discovery plugin and try again.
IP <ipPort> is invalid	Given IP port is not valid.	Check and provide a valid IP port.
Invalid FQDN.	AppViewX is not able to access the given FQDN.	Check if the FQDN is valid and whether AppViewX has access to the FQDN.
Missing user information.	User information is not available in the request.	Provide a valid session-id or username and password in the request.

Issues in Configuring the Certificate Summary Report

Table 2. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Cert report settings name already exists, Please verify.	The report settings name provided is already taken.	Report settings name should be unique.
Unable to schedule report generation, skipping to add/update the settings.	AppViewX is not able to add/update the scheduler job in crontab.	1. Provide valid cron settings. 2. DB may not be reachable, try after some time.

Issues in Configuring the Count by Issuer Report

Table 3. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Cert report settings name already exists, Please verify.	The report settings name provided is already taken.	Report settings name should be unique.
Unable to schedule report generation, skipping to add/update the settings.	AppViewX is not able to add/update the scheduler job in crontab.	1. Provide a valid cron setting. 2. DB may not be reachable, try after some time.

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