Home
CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
CERT+ Troubleshooting Guide
Troubleshooting General
Troubleshooting Certificate Policy

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Troubleshooting Certificate Policy

This section of the guide will help you troubleshoot the common problems that you might encounter while dealing with Certificate Policy actions like creating or updating or deleting.

Issues in Creating/Updating a Policy

Table 1. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
[group] Groups are already assigned to another policy or doesn't exist	The group may be associated with some other policy. Group may not be available in AppViewX.	Check if the group is associated with some other policy. Check if the group is available in AppViewX.
At least one ECDSA curve should be selected for each EC bitlength	ECDSA curve details are not provided in the request.	It is mandatory to give at least one ECDSA curve for each EC bit length.
Failed to fetch the policy.	AppViewX is not able to fetch policy details from DB.	DB may not be accessible during that time. Please retry the operation.
Policy already exists with the given name.	Policy name already exists in the inventory.	Policy names should be unique.
Failed to update certificate policy information.	AppViewX is not able to update policy details from DB.	DB may not be accessible during that time. Please retry the operation.
Given child group is not present in AppViewX.	The Child group provided by the user is not available in AppViewX.	Check if the group is available in the given child group name.
Certificate policy updation failed while updating certificate group.	AppViewX is not able to update the group details in policy.	DB may not be accessible during that time.

Issues in Deleting a Policy

Table 2. Error messages and resolutions
Error Message	Possible Cause	Possible Solution
Default policy cannot be deleted.	The user is trying to delete the default policy provided by AppViewX.	AppViewX allows users to delete only user-defined policies.
Mandatory field is missing or invalid - policyNames	The field policyNames is not provided with any values in the request.	Check if the policyNames field is available and has values in the request.
Failed to delete certificate policy information.	AppViewX is not able to delete the policy.	DB may not be accessible during that time. Please retry the operation.

AppViewX