Self-Servicing a Certificate Renewal Workflow Request

To self-service a workflow request for renewing a certificate from the Service Portal catalog:
  1. On the Service Portal’s Catalog page, click Renew Certificate.
    The Renew Certificate input form page is displayed.

    The following table describes the field information requested on this page:

    Table 1. Renew Certificate - Field and Description Table
    Category Field Description
    Request Details Created By This is a read-only field and is auto-populated based on the login information.

    Displays details of the request creator.

    Certificate Request Type This is a read-only field and is auto-populated based on the certificate request.

    Displays the type of certificate request.
    Certificate Information *CA Tag Select the CA Tag from the options available in the dropdown.
    Note: This tag is defined at the time of configuring CLM settings.
    Certificate Authority This is a read-only field and is auto-populated based on the CA Tag selected.

    Displays the certificate authority with which the CA tag is associated.
    *Certificates Select the certificate you wish to renew from the options available in the dropdown.
    Note: The values in this field are fetched from AppViewX based on the CA Tag selected and Certificate Category configured in CLM Settings.
    Common Name This is a read-only field and is auto-populated based on the certificate selected.

    Displays the Common Name for the selected certificate.
    Serial Number This is a read-only field and is auto-populated based on the certificate selected.

    Displays the Serial Number for the selected certificate.
    Renewal Method Renewal Method Select the method for renewing the certificate. The options available are:
    Certificate Issuance *Email ID Enter the email ID of the user to whom the certificate will be sent.
    AppViewX Response Request ID This is a read-only field and the value is fetched from AppViewX’s Request module.

    Displays the Request ID of the workflow executed in AppViewX.
    AppViewX Response Displays the AppViewX Response.
    *: Mandatory fields
  2. To submit the workflow request for renewing the certificate, from the right side of the screen, click Submit.
    The Request Summary page is displayed with details of the certificate request and the request number.
  3. For information about the RITM number for this request, click Renew Certificate.
    The page displays the RITM number, Request ID (for stage-wise view of the workflows in AppViewX’s Request module), and the status of the workflow request.