Self-Servicing a Certificate Enrollment Workflow Request

To self-service a workflow request for enrolling a certificate from the Service Portal Catalog:
  1. On the Catalog page, click Enroll Certificate.
    The Enroll Certificate input form page is displayed.

    The following table describes the field information requested on this page:

    Category Field Description
    Request Details Created By This is a read-only field and is auto-populated based on the login information.

    Displays details of the request creator.

    Certificate Request Type This is a read-only field and is auto-populated based on the certificate request.

    Displays the type of certificate request.
    CA Details *CA Tag Select the CA Tag from the options available in the dropdown.
    Note: This tag is defined at the time of configuring CLM settings.
    Certificate Policy This is a read-only field and is auto-populated based on the CA Tag selected.

    Displays the certificate policy associated with the selected CA.
    *CSR Input Method Select if the method of submitting CSR is:
    *Certificate Category This field is displayed only when the CSR Input Method is selected.
    Select the category of certificate from the options available in the dropdown:
    • Server
    • Client
    • Code Signing
    Certificate Attributes Test Data 2 Enter the Certificate Attributes, if required.
    AppViewX Response Request ID This is a read-only field and the value is fetched from AppViewX’s Request module.

    Displays the Request ID of the workflow executed in AppViewX.
    AppViewX Response Displays the AppViewX Response.
    All * marked fields are mandatory.
  2. To submit the workflow request for enrolling the certificate, from the right side of the screen, click Submit.
    The Request Summary page is displayed with details of the certificate request and the request number.
  3. For information about the RITM number for this request, click Enroll Certificate.
    The page displays the RITM number, Request ID (for stage-wise view of the workflows in AppViewX’s Request module), and the status of the workflow request.