Accessing the Automation Module
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Hover your mouse over the
(Menu) icon.
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From the menu displayed, select Automation.
The Automation module is displayed with the Request :: Overview section open by default. There are three sections here:
- Service Requests: The Service Requests section allows you to execute workflow(s). Workflows can be executed manually or can be scheduled.
- Workflow Studio: The Workflow Studio allows you to design simple and complex workflow(s) from scratch and also use the out of the box (OOB) workflows.
- Service Catalog: The Service Catalog allows you to design and customize self-service catalogs by persona.
