Troubleshooting Guide for Micro CA
| Sr No | Error Message | Description & Remediation |
|---|---|---|
| 1 | PKI initialization failure | The PKCS#11 .so file path or password value may be incorrect. If SoftHSM is used, verify that the required access permissions are available. |
| 2 | Failed to load mTLS client cert/key | Verify that the mTLS client certificate and key belong to the same
client certificate pair. Verify that the client certificate has the correct EKU values. |
| 3 | Error while sending request to Azure IoT Hub | This can occur when Azure IoT Hub is configured to receive updates
from microCA. Verify network connectivity and firewall configuration between the services. |
| 4 | Connection timeout while reaching AppViewX | Verify that mTLS connectivity is allowed between the endpoint machine
and the CC/AppViewX node. If a load balancer is used, ensure that mTLS passthrough is enabled. A Layer 4 load balancer is recommended. |
