Using the AppViewX Chatbot

This describes how to use the support chatbot to submit a technical support ticket. The chatbot streamlines the process by guiding you through a structured form. It is intended for end users who need technical support for product setup, installation, or troubleshooting.

To access the chatbot:

  1. Login to your SaaS account.
    The AppViewX Platform landing page is displayed.
  2. To access the AppViewX chatbot, click from the bottom-right corner of the screen.
    Note: This chatbot icon is available on all product screens, enabling you to send a request at any point during a process.
    The Contact Us pop-up window is displayed.
  3. Select the Product Line.
    Choose the relevant product from the Product Line dropdown menu:
    • CERT+
    • PKI+
    • SIGN+
    • SSH+
    • KUBE+
    • DDI+
    • ADC+
    Tip: Select the product that matches the issue you're experiencing.
  4. Choose the relevant Support Category from the What can we help you with? dropdown menu:
    • Setup and Connectivity
    • Download/Installation
    • Artifacts/Solution Guides
    • System Impaired
    • Request for upgrade
    • Request for trial extension
    • Critical
    • Others
    Tip: Select the option that best describes your issue to ensure faster resolution.
  5. The Subject field is automatically populated based on the category you selected in the What can we help you with? field.
    You can edit this field if changing the subject line helps clarify your request.
  6. Enter a Description.
    Type a brief summary of your issue in the Description text box. You have up to 255 characters.
    Note: Be specific. Include error messages, steps taken, or expected outcomes.
  7. Click Send to submit your request.
    A confirmation message appears after the support ticket is created.

    Depending on the category selected, in the What can we help you with? field, the relevant AppViewX support team will get in touch with you.