Troubleshooting
| Error | Resolution |
|---|---|
| 403: Access Forbidden - License not available. This error occurs when only the managed kubernetes cluster is restarted every morning. |
In case of managed kubernetes, when the cluster is restarted it is recommend to restart all pods. |
| During the MK8s migration, cron jobs continue to run on older image pods while the upgrade is in progress. As a result, the new certificate fields are not updated properly, causing data inconsistencies that may affect real-time customer operations and overall system functionality. | Once the installation is completed and the new pods are
active, execute the provided database script to update the
missing certificate fields.Script :db.cert_crontab.updateOne( {
"taskName":"Certificate Update Renew Validity" }, { $set: {
"runCount": 0, "expiryStatus": false, "nextExecutionLong":
1742993400000 , "nextExecution" : ""}});. After executing
the script, re-run the job using the new pods to ensure data
consistency and alignment with the latest schema changes. |
