Prerequisites

Version Support

AppViewXplugin 2025.5.1 version is compatible with the ServiceNow Yokohama version.

AppViewX: 2020.3.0 FP 10 (on-prem) onwards and 2022.1.0 (SaaS)

ServiceNow: Tokyo, San Diego, Utah, Vancouver, Washington DC, Xanadu, and Yokohama

Version Support Timeline

Version AppViewX Support ServiceNow Release AppViewX On-Prem AppViewX SaaS
San Diego Yes Q2-2022 From 2020.3.0 FP 10 From v22.1
Tokyo Yes Q4-2022 From 2020.3.0 FP 10 From v22.1
Utah Yes Q2-2023 From 2020.3.0 FP 10 From v22.1
Vancouver Yes Q4-2023 From 2020.3.0 FP 10 From v22.1
Washington Yes Q2-2024 From 2020.3.0 FP 10 From 2020.3.0 FP 10
Xanadu Yes Q4-2024 From 2020.3.0 FP 10 From v22.1
Yokohama Yes Q1-2025 From 2020.3.0 FP 10 From v22.1

Environment Dependency

  • AppViewX gateway port should be reachable from the ServiceNow instance.
  • To connect from ServiceNow, it is recommended to have a service account for AppViewX.
  • AppViewX needs to be exposed on the internet to allow communication between AppViewX and ServiceNow.
  • If AppViewX has been installed on-prem, then a MID server needs to be installed to allow AppViewX communication.
Note: For more information on downloading and installing the MID server, click here.

Modules Required on Service Now

  • Service Catalog
  • Request Item
  • Catalog Tasks
  • Service Portal