Prerequisites
Version Support
AppViewXplugin 2025.5.1 version is compatible with the ServiceNow Yokohama version.AppViewX: 2020.3.0 FP 10 (on-prem) onwards and 2022.1.0 (SaaS)
ServiceNow: Tokyo, San Diego, Utah, Vancouver, Washington DC, Xanadu, and Yokohama
Version Support Timeline
| Version | AppViewX Support | ServiceNow Release | AppViewX On-Prem | AppViewX SaaS |
|---|---|---|---|---|
| San Diego | Yes | Q2-2022 | From 2020.3.0 FP 10 | From v22.1 |
| Tokyo | Yes | Q4-2022 | From 2020.3.0 FP 10 | From v22.1 |
| Utah | Yes | Q2-2023 | From 2020.3.0 FP 10 | From v22.1 |
| Vancouver | Yes | Q4-2023 | From 2020.3.0 FP 10 | From v22.1 |
| Washington | Yes | Q2-2024 | From 2020.3.0 FP 10 | From 2020.3.0 FP 10 |
| Xanadu | Yes | Q4-2024 | From 2020.3.0 FP 10 | From v22.1 |
| Yokohama | Yes | Q1-2025 | From 2020.3.0 FP 10 | From v22.1 |
Environment Dependency
- AppViewX gateway port should be reachable from the ServiceNow instance.
- To connect from ServiceNow, it is recommended to have a service account for AppViewX.
- AppViewX needs to be exposed on the internet to allow communication between AppViewX and ServiceNow.
- If AppViewX has been installed on-prem, then a MID server needs to be installed to allow AppViewX communication.
Note: For more information on downloading and installing the
MID server, click here.
Modules Required on Service Now
- Service Catalog
- Request Item
- Catalog Tasks
- Service Portal
