Direct Requests

The Direct Requests page lists auto-enrollment certificate requests processed through high-speed transactions. For these requests, the visual workflow is bypassed to significantly improve performance. This page provides a centralized view of request statuses, metadata, and activity logs. No actions can be performed on this page.

Page components

The Direct Requests page includes the following components:

Status summary cards (Echelons)

Clickable summary cards at the top of the page display the count of requests by status. Select a card to filter the grid by that status:

• All requests: Displays all requests regardless of status.

• In Progress Requests: Displays requests currently being processed.

  Note: If a request remains stuck In Progress due to a client timeout or pod restart, run the Clear In-Progress Direct Requests job (CLM > Administration > Job Scheduler) to transition it to Failed and unblock retries.

• Completed Requests: Displays successfully processed requests.

• Failed Requests: Displays requests that encountered errors.

Search and filter requests

Use the search bar above the grid to find specific certificate requests. You can narrow your search to a specific attribute or search across all supported attributes.

1. In the search bar, select the dropdown next to the search box to choose a filter criteria:

   Filter option	Description
   Request ID	Searches only within the Request ID field. (Default)
   Common Name	Searches only within the certificate Common Name field.
   Serial Number	Searches only within the certificate Serial Number field.
   All	Performs a keyword search across Request ID, Common Name, and Serial Number.

2. Select the Filter option then enter your search term in the box and press Enter.
3. To reset the search and view all records, clear the search box and press Enter.

Note: Refresh to reload the grid with the latest request data.

Request grid

The table displays the following columns for each certificate request:

Column	Description
Request ID	Unique identifier assigned to the certificate request.
Source	Origin of the request (typically Auto Enrollment).
Protocol	Protocol used for enrollment (EST, ACME, SCEP, or MS INTUNE).
Action	Most recent CLM lifecycle action performed on the request.
Common Name	Common Name (CN) of the certificate.
Serial Number	Serial number of the certificate.
Created Time	Date and timestamp when the request was initiated.
Last Updated	Date and timestamp when the request was last modified.
Status	Current state of the certificate request (such as In Progress, Completed, or Failed).
Activity Log	Select View to open the audit log displaying detailed status transitions and diagnostic messages throughout the request lifecycle.

An example of a failed request log is displayed below.