Troubleshooting Cloud - Common Functionality

This section helps you troubleshoot the common problems that you might encounter when using cloud functionalities. This guide will give more troubleshooting processes on cloud addition, deletion, and other actions available with the cloud module.

Supported Web Browsers

Browser Version Notes
Firefox Till latest (Version 84.0.4147.135) NA
Chrome Till latest (Version 80.0) NA
IE Limited support in 9, Full support from 10+ No support for IE9 post-AppViewX Version 11.0
Safari

Till latest (Windows - Version 5.1.7,

macOS - Version 13.1.2)

 From AppViewX Version 11.1
Opera Till latest (Version 70) rom AppViewX Version 11.1

Supported Devices

Device OS Resolution
Desktop Windows 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Linux 1024 X 768 onwards, 1366x768, 1920x1080, Higher
Desktop Mac 1024 X 768 onwards, 1366x768, 1920x1080, Higher
iPad iOS 1024 X 768

Issues in Cloud Addition using AppViewX UI - AWS

Table 1. Error messages and resolutions
Error Message Possible Cause Possible Solution
Cloud account already exists. A cloud account with the same Account name already exists in the inventory. Check the Account name, it should be unique.
Details incorrect Some of the mandatory fields might be missing or might be invalid. Add all the valid information in the mandatory section.
Please provide valid credentials The credentials provided are invalid/ has no access to fetch regions Provide valid credentials/ credentials with needed access

Issues in Cloud Addition using AppViewX UI - Azure, GCP

Table 2. Error messages and resolutions
Error Message Possible Cause Possible Solution
Cloud account already exists. A cloud account with the same Account name already exists in inventory. Check the Account name, it should be unique.
Details incorrect Some of the mandatory fields might be missing or might be invalid. Add all the valid information in the mandatory section.

Issues in Communicating to Cloud accounts

Table 3. Error messages and resolutions
Error Message Possible Cause Possible Solution
Authentication to the Azure cloud inventory is Failed Credentials provided are invalid/credentials do not have the required access. Validate the credentials and Check if credentials are provided required access.
Failed to communicate with GCP Unable to connect to the endpoint. Check if the node can reach the endpoint via proxy/internet as configured.
Failed to communicate with <SERVICE> through region <REGIONS>. Credentials do not have required access Provide credentials the required access

Issues in Managed Cloud Account

Table 4. Error messages and resolutions
Error Message Possible Cause Possible Solution
The selected devices are managed. The operation cannot be performed. The device cannot be managed because it is already in the managed state. Unmanage the device(s) before performing the action.

Issues in Unmanaged Cloud Account

Table 5. Error messages and resolutions
Error Message Possible Cause Possible Solution
The selected devices are already unmanaged. The operation cannot be performed. The device cannot be unmanaged because it is already in the unmanaged state. Manage the device(s) before performing the action.
Fetch config not allowed for Unmanaged devices Fetch config operation is only allowed on the devices which are in a managed state. Manage the device(s) in an unmanaged/in-progress state before performing an action.

Issue in Discovery

Table 6. Error messages and resolutions
Error Message Possible Cause Possible Solution
Please provide information as required
  1. The Discovery name is not given or the length is less than 2 characters.
  2. The interval between batches info is missing when the execution type is sequential.
  1. Enter a valid name with a minimum of 2 characters.
  2. Provide a time interval between batches in minutes.
Please select a device No device is selected in the “Discover By” section. Select at least one device to discover certificates.