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ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
ADC+ Troubleshooting Guide
Device Backup and Restore Issues
Issue in schedule/trigger device backup

CERT+
Automate certificate lifecycle management including issuance, discovery, renewal, and deployment, across public and private trust CAs. Assess, prioritize, and plan your migration to quantum-safe encryption with the Quantum Trust Hub add-on module.
PKI+
Provision, govern and scale private trust certificates with a Post Quantum ready cloud based Enterprise PKI-as-a-Service.
SIGN+
Secure software, firmware, and containers with a comprehensive enterprise code signing solution.
SSH+
Control SSH access and key rotation at scale with an SSH key lifecycle management solution.
KUBE+
Unify DevOps and Security teams by managing certificates with a Kubernetes-native certificate lifecycle management solution.
DDI+
Manage domain registration, renewal, decommissioning, and other security controls with an end-to-end domain lifecycle management solution.
ADC+
Automate and orchestrate application delivery infrastructure at scale with an ADC lifecycle automation platform.
Platform
Manage policy and automation across all of the products and modules in the AVX ONE platform.
AppViewX Setup
Get detailed instructions for setting up AVX ONE in on-premises or SaaS deployments.
Release Artifacts
Review new features, fixes, and security advisories with official AppViewX release documentation.

Issue in schedule/trigger device backup

Login to AppViewX.
Click Menu > ASSET MANAGEMENT > Device Inventory.
Search for the Device name.
Expand the group to check the generated backups.

If the backups are not generated, check the Audit Log to identify the root cause for backup failure.


Error Scenario	Possible Cause	Possible Solution
Unavailability of device version.	Device may be still in inprogress state, and yet to fetch the device version.	Wait for the device version check to be completed. Check in device inventory.
Unavailability of device version.	Device may be in an unresolved state.	Check the device credentials.
Backup cannot be performed on an unresolved device.	Device is in an unresolved state.	Check for device credentials and manage the device.
Problem in establishing communication with devices.	Device is in managed state in AppViewX. But the credentials of the device may be changed now.	Check for the device credentials and update the latest credentials.
Scheduled Backup did not get triggered and backup is not generated.	Scheduler component is not running.	Please contact the administrator to start the scheduler component.

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